FAQ

Frequently asked questions

Alternations


Oolala offers product sizes as is and does not offer an altering service. As we stock our products from a range of suppliers and brands we are unfamiliar with whether certain products would be suitable for alterations, we advise our customers to seek expert opinion from a skilled tailor or dressmaker for information in this area. Please be advised that we do not accept garments which have been physically altered in any way, all returns must meet all the conditions of our Returns Policy here to be accepted.




Cancellations


We reserve the right to cancel any order if we are unable to provide the requested product. In these rare instances, you’ll be contacted immediately and given a full refund.




Sizing


We know it can be quite tough shopping online, particularly when it comes to sizing. You can find sizing information on each product page as well as our main size guide here. We also suggest comparing your size to our models for an idea of the size and fit of our products by visiting the model information page here. If you have further questions about the sizing of a particular garment, email us at info@oolala.com.vn




Refunds


At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit. If you feel your order qualifies for a refund, please email us at info@oolala.com.vn Refunds can take 10-20 business days to process and appear in your account again depending on your financial institution. Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Oolala hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.




Exchange


Oolala does not offer holds or "automatic" exchanges upon return so you will receive store credit when your return has been processed which you can use to re-order the correct size/color you needed or another item from our amazing range if you see something else you like.